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Everything you need to know before importing

Clear answers to the most common questions about our services, shipping and payments.

General

What services does Import Export Hybrid offer?+
We offer import of machinery, vehicles, electric bicycles and security items; personal shopper; international logistics; supplier verification; California ZIP code; and soon exports from Peru to the United States.
Which countries do you import from?+
We import from the United States, China and Europe for all of Latin America. Our main focus is Peru, where we have a direct presence with a branch in Lima.
Do you have a physical office?+
Sí. Tenemos sede principal en California, Estados Unidos y sucursal en Lima, Peru. Ambas oficinas están operativas para atención a clientes.
What documents do I need to import into Peru?+
It depends on the type of product and its value. You generally need: commercial invoice, packing list, bill of lading (BL or AWB) and, depending on the product, specific certificates. We advise you throughout the whole process.
Do you serve individuals or only companies?+
We serve both. Whether you are an individual entrepreneur or a large corporation, we have solutions for every case.
How much does a quote cost?+
Quotes are completely free and with no obligation. Contact us with the details of what you need to import to request a quote for your operation.

Shipping

How long does an international shipment take?+
Air freight from the United States to Peru takes 1 to 10 days, depending on the service you choose. Sea freight depends on the route: from the United States to Peru, 25 to 30 days; from China to Peru, 30 to 45 days; and from China to the United States, about 30 days.
Do you ship to other Latin American countries?+
Yes: Peru, Colombia, Chile, Ecuador, Bolivia, Argentina, Mexico and more countries. Rates and times vary by destination.
Does shipping include insurance?+
All our shipments include package insurance. In case of loss or damage during transport, the insurance covers the declared value of the goods.
How can I track my shipment?+
We give you a tracking number when the shipment leaves our warehouse. You can track it in real time from our platform or by WhatsApp.

Services

How does the personal shopper work?+
You choose the products in US stores and send us the links. We buy for you, receive the products at our California warehouse, verify them, pack them professionally and ship them to your country. The whole process takes between 10 and 20 days.
What type of machinery can you import?+
Agricultural machinery (tractors, harvesters), heavy machinery (excavators, backhoes), industrial and construction equipment; tires, spare parts, electric cars and electric bicycles from the USA, China and Europe.
How do you verify suppliers?+
Three levels: (1) documentary research of registrations, licenses and certifications; (2) digital reputation analysis on B2B platforms; and (3) physical inspection of the facilities. We issue a detailed report with recommendations.
Can I use your US address for online shopping?+
Yes. With the US ZIP Code service we assign you a physical address in California that you can use at any online store in the United States. We receive your packages, consolidate them and ship them to you.

Payments

What payment methods do you accept?+
Bank transfers, PayPal and cash payments at our offices in Lima. For international customers, the preferred method is bank transfer or PayPal.
Is there a minimum amount to import?+
No. You can import anything from a single small item (a spare part, a skincare product) to full containers of machinery. The shipping cost adjusts to volume and weight.
How much does the personal shopper cost?+
It has a base fee plus a percentage of the purchase value, depending on the type of products, quantity and complexity. Contact us for a free personalized quote.
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